Refund & Returns Policy

Faulty, Damaged or Incorrectly Shipped Items

Please email micoryanjewellery@gmail.com or use our website messaging service within 14 days of delivery if an item arrives faulty, damaged or incorrectly shipped. Include your order number, a description of the problem and photographs where available. We will help arrange an appropriate refund, repair or replacement and cover reasonable return costs where required.

The 14-day reporting request helps us resolve delivery problems promptly. It does not limit your statutory rights if a fault becomes apparent later.

Change-of-Mind Returns

We do not offer additional discretionary change-of-mind returns beyond your statutory rights. For standard goods bought online, you generally have 14 days after receiving the item to tell us you wish to cancel, followed by another 14 days to return it. Contact us before returning an item so we can provide the correct return instructions.

Qualifying goods made to your specifications or clearly personalised, such as bespoke designs or engraving, are exempt from change-of-mind cancellation. Being prepared after an order is placed does not by itself make a standard catalogue item exempt. Faulty or incorrectly supplied personalised goods remain protected.

Refunds and Return Costs

Refunds are issued to the original payment method. For statutory cancellation returns, we refund within 14 days of receiving the goods back or evidence of return, including the original standard delivery charge where required. You pay direct return costs for change-of-mind returns; this does not apply to faulty or incorrectly supplied goods. A deduction may apply for handling beyond what is needed to inspect the item. Your payment provider may take additional time to display the refund.

Order Cancellations

Please contact us promptly if you wish to cancel or amend an order. For qualifying bespoke or personalised orders, request cancellation before production begins; cancellation after production starts may not be possible. This does not restrict statutory cancellation rights for standard goods.

Contact

Email micoryanjewellery@gmail.com or use our website messaging service. We aim to respond within 1–2 business days. Nothing in this policy excludes or limits your statutory consumer rights.